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Knowledge Base

12 published articles, guides, FAQs and tutorials for customers and agents.

VPSGuide

Getting started with your VPS

Connect to your new VPS over SSH, set up a firewall, and deploy your first site.

Updated 18 Jun 2026
NetworkingTutorial

Configuring reverse DNS (PTR records)

Set a PTR record for your IP address so mail servers and logs show your hostname.

Updated 30 May 2026
TransitArticle

Understanding 95th-percentile billing

How we measure transit usage and why the top 5% of samples are discarded.

Updated 13 May 2026
BillingFAQ

How VAT reverse charge works for EU business customers

Why some EU invoices show 0% VAT and what you need to do on your own return.

Updated 10 Jun 2026
DomainsTutorial

Creating and editing DNS records

Add A, AAAA, CNAME, MX and TXT records to your domain in the DNS editor.

Updated 22 Jun 2026
AccountGuide

Enabling two-factor authentication

Protect your portal account with TOTP-based two-factor authentication.

Updated 15 Jun 2026
BackupsGuide

Restoring from a managed backup

Browse restore points and recover files or a whole server image.

Updated 03 Jun 2026
APIArticle

API rate limits

Default request limits, the Retry-After header, and how to request an increase.

Updated 24 Jun 2026
DomainsTutorial

Migrating a domain to Alsycon

Transfer an existing domain with an auth code and keep your DNS intact.

Updated 08 May 2026
NetworkingArticle

Reading your bandwidth graphs

What the in/out lines, buckets, and 95th-percentile marker mean.

Updated 21 May 2026
AbuseFAQ

What to do if you receive an abuse report

Steps to take when we forward a complaint about activity from your IP.

Updated 01 May 2026
BillingGuide

Topping up your account balance

Add prepaid credit and have invoices settled automatically from your balance.

Updated 20 Jun 2026