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Support Queue

Every customer conversation across email, WhatsApp, portal and phone in one helpdesk.

Open

5

Awaiting an agent

Answered

4

Replied, pending customer

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2

Paused or escalated

Urgent

1

Needs priority attention
Channel
Request: add IPv4 /29 to db-primary
TC-0003
OpenMediumWhatsApp
Support
Unassigned
29 Jun 2026
New VPS Max stuck in provisioning
TC-0015
OpenHighPortal
Support
Tom de Boer
29 Jun 2026
vps-web01 unreachable after kernel update
TC-0001
AnsweredHighPortal
Support
Lisa van Dijk
29 Jun 2026
Upgrade transit commit to 2 Gbps
TC-0008
OpenMediumPhone
Sales
Mark Jansen
29 Jun 2026
Overdue invoice INV-2026-0005 — payment arranged
TC-0004
Customer ReplyMediumEmail
Billing
Mark Jansen
29 Jun 2026
Abuse report: outbound port scan from 185.22.12.66
TC-0007
On HoldUrgentEmail
Abuse
Sofia Rossi
29 Jun 2026
Bandwidth graph shows gap last night
TC-0006
AnsweredLowPortal
Support
Tom de Boer
28 Jun 2026
RAID degraded alert on dedi-db14
TC-0010
AnsweredHighEmail
Support
Tom de Boer
27 Jun 2026
Fiber install scheduling
TC-0011
Customer ReplyMediumWhatsApp
Support
Priya Nair
26 Jun 2026
API rate limits for provisioning
TC-0014
AnsweredLowPortal
Support
Priya Nair
26 Jun 2026

1–10 of 16

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