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SupportTC-0003

Request: add IPv4 /29 to db-primary

TC-0003 · Support

TC-0003WhatsApp

Request: add IPv4 /29 to db-primary

OpenMedium priority
SupportUnassigned1 message
SV
Sebastiaan VisserWhatsApp29 Jun 2026, 22:00

Hey, could you route an extra /29 to db-primary (ded-002)? We need a few more IPs for some new VMs. Thanks!

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