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SupportTC-0001

vps-web01 unreachable after kernel update

TC-0001 · Support

TC-0001Portal

vps-web01 unreachable after kernel update

AnsweredHigh priority
SupportLisa van Dijk4 messages
SV
Sebastiaan VisserPortal29 Jun 2026, 18:00

Hi, after this morning's apt upgrade vps-web01 no longer comes back up — I can't SSH in and the site is down. Can you check the console?

Priority set to High. Assigned to Lisa van Dijk.· 29 Jun 2026, 18:00
LV
Lisa van DijkPortal29 Jun 2026, 19:00

Hi Sebastiaan, looking at the VNC console now — it's hanging on the new 6.8 kernel. I'll boot the previous kernel from the GRUB menu so you're back online, then we can investigate the initramfs.

LV
Lisa van DijkPortal29 Jun 2026, 19:00

Booted into 6.5.0-35 and the box is up again — can you confirm SSH works? The 6.8 image was missing the virtio module in initramfs; running update-initramfs -u -k all should fix it before you reboot into the new kernel.

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